All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will arrange for your items to be shipped according to the transit time specified on our shipping policy page.

Our targeted country the United Kingdom, Canada, United States

Shipping estimated time the United Kingdom

Shipping estimated time Canada

Shipping estimated time the United States

Orders placed on weekends, will not be processed until the next business day. We understand just how important it is for you to get the items you ordered in a timely manner. We’re always here to offer support in case you have any types of questions or concerns regarding your order; just contact us here.

NOTE:

• Please note that this time frame is an estimate and not a guarantee.
• Redelivery charges may be applicable for all orders that are returned to sender due to not being claimed, or for wrong addresses.

SHIPPING INFORMATION

• Our main targeted market and country are the United Kingdom, Canada, United States.

• COVID-19 DELAYS – In addition to the current pandemic situation, we are constantly monitoring the dynamics impacted by Covid-19 to ensure we are taking the appropriate actions, and we will keep you updated. Please expect a little delay in delivery if there are restrictions in your region because of Covid-19 (or other variants). 

HOW DO I TRACK MY ORDER?

1. Click “Track Your Order” on our website’s main menu.
2. Follow the instructions given and track your order.

NOTE:

• You can find the following information in the shipping confirmation email.
• Do not get panic when you see your tracking information shows “Could Not Find Order”. This usually appears when we have just fulfilled and shipped out your order, it will take up to 24-48 hours for the courier service to scan your parcel into their system.
• We advise you to start tracking your order status 48-72 hours after you received your order tracking number from us.
• But in very rare cases, if you are still not able to track your order status after the given timeframe, please contact us at support@miufee.com and we will help you to investigate further.

TAXES & DUTIES

Miufee shall not be held liable for any possible taxes and duties which may be charged and applied by customs in the country where the delivery is placed.

You can always contact us here if you are unsure of anything. Our team is here to help.

Contact us anytime

Phone: +86 15137441511

Email: support@miufee.com

Return & Refund Policy

Return Policy

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge.

After placing your order, you have 24 hours to contact our customer service and request the order modification or cancellation free of charge. Also, there is no refund for cancellation after 24 hours of ordering.

No restocking fee is to be charged to the consumers to return a product.

Our policy lasts 15 days from the date of delivery. If 15 days have gone by since the product was delivered, unfortunately, we can’t offer you a refund or exchange.

HOW TO INITIATE A RETURN?

If, for any specific reasons, you do need to return something to us, follow the complete steps below to initiate a return:

1. Drop us a query at support@miufee.com with information such as below:

• Your full name
• Order ID. (i.e. #XXXX)
• Reason for return. You may refer to our Refund Policy below to understand what circumstances an ordered item can be returned and refunded.

2. Provide us information such as receipts, invoices, videos, and images as proof if it’s applicable for any of the reasons stated below:

• Damaged on arrival
• Faulty manufacturing or broken after use
• It is a wrong product, size, color, or variants

3. Once we receive your query, we will investigate and get back to you within 24-48 hours.

4. By the next 24-48 hours, after our internal team has reviewed your query and information and if it is successfully approved, our team will provide you 2 choices:

• You are eligible for a full refund under the circumstances where you need to return the item to us. 
• We will replace and deliver a brand new item to your doorstep under the circumstances where you need to return the item back to us.

5. Whether you wish to get a full refund or item replaced, please take note that:

In order to do a return, you have to return the item within 14-days of receiving the item, not purchase day. We charge no restocking fees.

Additionally, Miufee will bear the actual cost of return shipping. Please ensure that you return the item as per how you received it with box and inner packaging. Please ensure to carefully follow label instructions, as failing to do so can result in damage to the item, which is not covered by our Refund Policy below.

Meanwhile, if the reason you initiate a return and refund is that you purchased the wrong item, wrong size, and variant or you just no longer want the item, you will need to bear the actual cost of return shipping to get the item shipped back to us and in order to get back a full refund.

6. After you get the item shipped back to our warehouse address, kindly scan, screenshot or capture the receipt for us to confirm that the item has been shipped by you.

7. Once we receive the returned item, we will proceed to take action accordingly as per choices made by you stated at (Point 4.)

You can always contact us here (support@miufee.com) if you are unsure of anything. Our Customer Service Specialist Team is here to help.

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return and full amount refund.

To be eligible for return and refund, your item must be in the same condition that you received it, new, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return and refund, you can contact us at support@miufee.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Read the content below to get additional information on our Refund Policy.

You can always contact us for any return question at support@miufee.com

DAMAGES AND ISSUES

If your item is found faulty and upon verification from Miufee that the item is:

• Faulty or broken after use – Manufacturing defect
• Wrong item delivered – Delivered items differs from ordered items
• Damaged on arrival – Damage causing the item to not fulfil its purpose.

You are eligible for a full refund within 15-days, and Miufee will bear the actual cost of return shipping to get the item shipped back to us.

FOR CUSTOMER REMORSE

Meanwhile, if the reason you initiate a return and refund is that you purchased the wrong item, wrong size, and variant or you just no longer want the item, you will need to bear the actual cost of return shipping to get the item shipped back to us and in order to get back a full refund.

For additional information on the shipping fees and T&Cs, refer to our Return Policy above.

EXCEPTIONS / NON-RETURNABLE ITEMS
All of our products are eligible for a return under the circumstances where your situation fits our criteria and policy for a return and refund.

EXCHANGES
Recalling or exchanging packages and cancelling orders is not possible after 24hrs of order placement. If you changed your mind and you intend to change the item’s colours or sizes etc. you have to let us know before 24hrs of order placement.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What happens if my items never arrive? 
If your item has not arrived after the given shipment timeframe, please contact our Customer Service Specialist Team at support@miufee.com.

Please provide the following information so that our team can get back to you as soon as possible:

1. Email us at support@miufee.com with the subject: Item never arrived
2. Your full name and Order ID

Here’s the full procedure on how Miufee‘s Customer Service Specialist team will handle this case.

1. You may find your Order ID from the Order Confirmation Email / Order Shipping Details Email that we sent to you.
2. Once Miufee receives a query from you, we will be able to retrieve your record from our system based on the information you gave us.
3. In the next 3-5 business days, we will undergo an investigation with the Courier Service Provider to get an update regarding your order delivery status.

There will only be 2 possible outcomes from the investigation, which are:

1. Your parcel is either still in Pre-shipment, In-transit or it is still on its way to your destination (After the given timeframe for shipping).

Solution for Outcome 1
We will get back to you and let you know the item’s current delivery status. If there’s a delay in shipment, we will provide you with an estimation of how long the delay will take. From there, we will discuss if you’re okay to wait a little bit longer or else, we will make a full refund back to you without further questions asked.

2. In rare cases, your parcel is lost.

Solution for Outcome 2
We will provide you with a full refund without further questions being asked. We will notify you once again after making the refund. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

INITIATING A REFUND AFTER RECEIVING YOUR ORDER.

You are eligible for a full refund within 15-days of receiving the item, and Miufee will bear the actual cost of return shipping to get the item shipped back to us if your item is found faulty and upon verification from Miufee that the item is:

• Faulty or broken after use – manufacturing defect
• Wrong item delivered – delivered items differs from ordered items
• Damaged on arrival – damage-causing item to not fulfill its purpose

How can I initiate a refund?

• Please refer to our Return Policy above.

Important tips to take note of:
In order to do a return or refund, you have to return the item within 15-days of receiving the item. We charge no restocking fees.

Please ensure that you return the item as per how you received it with box and inner packaging. Failing to do so can result in damage to the item, which is not covered by our Refund Policy.

The refund policy is based on the day upon receiving the item. Not purchase day.

You can always contact us if you are unsure of anything. Our Customer Service Specialist Team is here to help.

Need any help? Feel free to contract with us.

Phone: +86 15137441511

Email: support@miufee.com